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Terms and Conditions

Delivery

We offer same day local delivery on all orders received by 2.00pm.

For orders outside a 25 mile radius of Canterbury a courier charge of £9.95 will be added to each order and we offer next day national delivery on these orders , our bouquets are skilfully designed by ourselves and sent in tissue lined boxes by specialised courier.

If you have an urgent order please call the shop where we will do our best to accommodate you.

Deliveries are not available on Sundays and Bank holidays.

At peak times such as Christmas, Valentines and Mother’s day due to the volume of orders we send by courier, flowers that are being sent further than the 25 mile radius of our shops and as we are aware of how important it is to receive your flowers in tip top condition and in good time, flowers may be dispatched up to 24 hours earlier than the requested delivery date.
We are sure that you appreciate that the quality and freshness is the most important factor, we share the same passion with you, and the recipient will appreciate this too.

Fresh flower guarantee (refund Policy)

We are passionate about our flowers and our business and are totally committed to ensuring the best in floristry.
We value your custom and your comments, if at any time you are not completely happy we need to know about it!
We are here to help and value your comments, if for any reason you are unhappy with your flowers, please let us know within 48 hrs. and we will replace or refund your bouquet, as we understand - like humans, flowers are living things and do sometimes have an off day!

Cancelling or amending your order

If you wish to change your order, please do so by calling 01227 713232 or by emailing sales@contemporaryflowers.co.uk please not that any changes made to your order must be made at least 48 hours prior to despatch. We cannot guarantee to accept changes made after this time.

Payment problems

Our website has a secure checkout and we therefore encourage customers to place their orders online. However, on occasion, when submitting customer's credit/debit card details to our bank, we receive payment failures which prevent us from accepting your order immediately.

Occasionally credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check. In these cases, we will still have received your order but need to take payment over the phone. We will email or call you in these circumstances. If you receive a message to tell you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.

Due to time differences, payments made out of office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the flowers as soon as possible to ensure that there is no further delay. Although this delay is regrettable, it is outside our control and therefore we cannot offer any form of refund in these circumstances.

Delivery related problems

Under the normal circumstances we attempt to deliver to the address that is provided and the date that it is requested. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.

It is essential that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our drivers locate difficult-to-find addresses.

If you are unsure of any addresses, we recommend using one of the following websites:

  • www.royalmail.co.uk 
  • www.192.com

For us to resolve any delivery issues we may have it is very useful to have the following information:

  • your contact telephone number 
  • your contact email address 
  • the recipient's contact telephone number

Damaged flowers

We do our absolute best to ensure flowers do not get damaged; on very very rare occasions if flowers arrive at their destination damaged please contact us immediately. We will be able to:

Arrange for another bouquet to be delivered the next day or you can have a full refund.

Thank you and happy shopping from the Contemporary Flowers Team x


 

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